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Terms and Conditions
Last Updated: October 26, 2024
1. Acceptance of Terms
By accessing and using the website of Mascara Bros LLC ("we", "us", or "our"), you agree to comply with and be bound by the following terms and conditions ("Terms"). Please review these Terms carefully. If you do not agree to these Terms, you should not use our website.
2. Company Information
Email: customerservice@mascarabroscoffee.com
3. User Conduct
Users are expected to use our website responsibly and ethically. Any misuse of the website or violation of these Terms may result in the termination of your access to the website.
4. Products and Services
We offer a variety of single-origin coffee beans, roasted in small batches to ensure peak freshness. Details of our products can be found on our website.
5. Payments and Cancellations
We accept all major credit cards through our payment agent, Stripe. Orders can be canceled within 24 hours of purchase, provided the order has not yet been shipped. To cancel an order, please contact us at customerservice@mascarabroscoffee.com with your order number and reason for cancellation.
6. Refund Policy
If you receive a damaged product or the wrong item, please contact us within 48 hours of receiving your order. We will provide a full refund or resend the correct item at no additional cost upon return of the incorrect or damaged item. If you are not satisfied with the quality of the coffee, please contact us within 7 days of receiving your order to discuss a resolution.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Mascara Bros LLC and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website, to understand our practices regarding data collection, storage, and use, including your rights regarding marketing communications and data protection.
9. Limitation of Liability
Mascara Bros LLC will not be liable for any damages that arise from the use of our products or services. Our liability is limited to the amount paid for the products and services.
10. Governing Law
These Terms are governed by the laws of the state of Ohio. Any disputes arising from these Terms will be resolved in the state or federal courts located in Ohio.
11. Marketing Communications
By providing your email at checkout or opting in to receive communications, you consent to receive marketing emails from Mascara Bros LLC, including information on new products, special offers, and updates. You may unsubscribe at any time using the link provided in each email, or by contacting us at customerservice@mascarabroscoffee.com. We respect your privacy, and your information will be handled in accordance with our Privacy Policy.
12. Changes to Terms
We reserve the right to change these Terms at any time. Your continued use of our website after any changes indicates your acceptance of the new Terms.
13. Contact Us
If you have any questions about these Terms, please contact us at customerservice@mascarabroscoffee.com.