Privacy policy

We are three brothers who roast coffee. We collect what we need to get your coffee to you and nothing else, we do not sell your information to anyone, and there are no advertising trackers on this site. This page explains the details.

This policy covers mascarabroscoffee.com and the emails and texts we send.

What we collect

• Your name and contact details — email address, shipping address, and your phone number if you give it to us.
• Your order and subscription details — which coffees you chose, roast and grind preferences, delivery frequency, and order history.
• Your marketing choices — whether you checked the box to receive marketing emails or texts, along with the date and the exact wording you agreed to, so we have a record of what you consented to.
• Wholesale applications— if you apply as a café or shop, the business details you enter on that form.
• Messages you send us — anything you write on our help form, by email, or by text.

We never see or store your card number. Payments are handled entirely by Stripe, our payment processor. Your card details go straight to them and never touch our systems.

How we use it

• To roast, pack, and ship your order, and to bill your subscription.
• To send you order confirmations, shipping notices, renewal reminders, and replies when you contact us. These are part of your order and are sent whether or not you opted into marketing.
• To send marketing emails or texts, but only if you checked the box asking for them.
• To keep records we are required to keep, like sales and tax records.

Text messages

If you opt in, we may text you a heads-up a few days before each delivery and occasional offers. You opt in by checking an unchecked box yourself — we never check it for you, and agreeing to texts is never a condition of buying anything.

We do not sell, rent, or share your mobile phone number or your text message opt-in with third parties for their own marketing purposes. Your number is used only to send you the messages described above, and is shared only with the messaging provider that delivers them on our behalf.

Reply STOP to any text to opt out, or HELP for help. You can also turn texts off yourself at any time under Marketing preferences on your account page. Message and data rates may apply, and message frequency varies.

Email

Marketing emails go only to people who checked the box for them. Every one has an unsubscribe link, and unsubscribing never affects your order or account emails. You can also change your choice under Marketing preferences on your account page.

Who else touches your information

We are a small operation and we use a handful of established companies to run it. Each of them gets only what they need to do their job, and none of them may use your information for their own marketing:

• Stripe — payments, and the customer and subscription records behind your account.
• Resend and Zoho Mail — delivering our email.
• Twilio — delivering our text messages.
• Shippo and the U.S. Postal Service — shipping labels and delivery.
• Render — hosting this website and our order system.

Your order details also pass into our own roasting and inventory system so we know what to roast and where to send it.

Beyond that, we share information only when the law requires it, or to protect our rights or someone's safety.

What we do not do

• We do not sell your personal information. We never have.
• We do not run advertising trackers, analytics pixels, or third-party tracking cookies on this site.
• We do not text or email marketing to people who did not ask for it.

Cookies

This site uses three cookies, all of them functional: they keep you signed in to your account, the wholesale portal, or the admin area. That is the whole list. There are no advertising or tracking cookies, so there is nothing here to opt out of. Blocking cookies entirely will prevent you from signing in.

How long we keep it

We keep your account and order history for as long as you are a customer, and afterward for as long as we need it for our business and tax records. Records of marketing consent, including opt-outs, are kept as proof of what you chose and when.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email or call and we will take care of it — a real person reads every message. Some records, like completed orders, we may have to keep for tax and accounting reasons.

Depending on where you live you may have additional rights over your personal information. Ask us and we will honor them.

Children

This is a coffee company. Our site is meant for adults, and we do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the effective date at the top. If a change is significant, we will tell the people it affects.

Contact us

Questions about any of this? Use our help form, email customerservice@mascarabroscoffee.com, or call or text 513-204-9269.